Refund Policy for Cup N’ Clef
At Cup N’ Clef, we prioritize delivering high-quality roasted coffee beans and ensuring our customers are satisfied with their purchases. We understand that errors can occur, and we are dedicated to resolving these issues swiftly and effectively.
Please Read Before Purchase:
Before completing your purchase, please take a moment to review the following to ensure your order meets your expectations:
- Product Specifications: Check the descriptions for the origin, roast level, and flavor notes of our coffee to choose the variety that best suits your taste.
- Quantity and Size: Confirm the quantity and size of the items in your cart to ensure you are ordering the correct amount.
- Shipping Information: Verify your shipping details and review the estimated delivery times. Understanding our shipping practices will help you know when to expect your order.
- Return and Refund Policy: Familiarize yourself with our return and refund policy, which is briefly outlined below and detailed further in this document. Knowing these terms in advance can help prevent any surprises should you need to return an item.
Eligibility for a Return:
To be eligible for a return, your item must meet the following conditions:
- Condition: The item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Proof of Purchase: You must provide proof of purchase to complete your return.
- Time Frame: Returns must be initiated within 30 days of receipt.
Non-returnable Items:
Please note the following exceptions to our return policy:
- Opened Coffee and Ground Coffee: Due to safety and freshness concerns, we cannot accept returns on any opened coffee or ground coffee.
- Final Sale Items: Products purchased as ‘final sale’ cannot be returned or exchanged.
Damaged or Incorrect Orders:
We strive for accuracy and quality in every shipment. However, if you encounter any issues such as damaged items or incorrect orders, please adhere to the following:
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- Report Immediately: Contact us within 24 hours of receiving your order. Include photos and a detailed description of the issue.
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- No Returns Without Prior Contact: Please do not send any items back without first contacting us. We will provide you with the necessary steps to rectify the issue.
Resolution Process:
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- Damaged or Incorrectly Sent Items (Unopened): If the package is unopened and incorrect, return it to us. We will cover the return shipping costs and send the correct item at no additional charge.
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- Incorrectly Sent Items (Opened): If the incorrect item has been opened, we will still honor a refund or replacement. Please contact us for instructions on how to proceed. We will handle return shipping costs and ensure that the correct item is dispatched promptly.
If You Are Not Satisfied:
We aim to delight all our customers with high-quality coffee. However, if you are not satisfied with your purchase for any reason, please contact us within 7 days of delivery. We value your satisfaction and will work with you to understand your concerns and determine the most appropriate solution based on the specific circumstances, which may include a replacement, store credit, or partial refund. Please note that taste preferences or similar subjective issues may not qualify for a full refund.
Refunds (if applicable):
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, we will process it within 30 days from the date the issue is reported to us. A credit will automatically be applied to your original method of payment. Please note that the exact timing for the credit to appear on your account will depend on your bank’s processing practices.
Shipping Costs:
We cover the shipping costs for returns due to our errors, such as incorrect or damaged items. For all other returns, shipping costs are non-refundable and will be the responsibility of the customer.
Protecting Our Community:
We monitor returns and customer interactions to identify patterns that suggest misuse of our policies. We reserve the right to limit or refuse purchases and returns in cases where we detect fraudulent or abusive behavior.
Contact Us:
If you have any questions or concerns regarding your order or our refund policy, please don’t hesitate to contact us at:
- Email: Email us at refunds@cupnclef.com. We aim to respond to all emails within 24 hours.
- Phone: You can call us at 571-325-0232 during our business hours, which are from 9:00 AM to 5:00 PM, Monday through Friday.
- Contact Form: Visit our website and fill out the contact form on the Contact . We check submissions regularly throughout the day.
- Social Media: Connect with us on Facebook, Instagram where we also provide customer support. Responses are typically within 24 hours.
Your satisfaction is important to us, and we look forward to assisting you.
Policy Changes: Cup N’ Clef reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We will notify you of significant changes to our refund policy by email or through a prominent notice on our website. Your continued use of our services after any changes or revisions to this policy shall indicate your agreement with the terms of such revised policy.